Refund policy
Australian Returns Policy
1. Change of Mind Returns
If you change your mind about your purchase, you may return your item for a store credit within 14 days of the order date.
To be eligible, items must be:
- unworn, unused and unwashed
- in original condition
- with all tags attached
- in original packaging (if applicable)
Store credits are issued for the full product value once your return is received and approved. Change-of-mind returns are not eligible for a refund to your original payment method.
Sale or discounted items can be returned for store credit only.
Items returned outside the 14-day window, or items that appear worn, used, damaged, altered, washed, or missing tags will not be accepted.
2. Faulty Items (Refunds Available)
If your item is faulty, defective, or not as described, you are entitled to a refund, replacement, or repair in line with Australian Consumer Law.
To initiate a faulty item claim, email us at info@futurehistory.co with:
- your name
- order number
- a description of the fault
- photos (if possible)
Once assessed and approved, we will arrange a refund, replacement, or repair based on your preference.
Faulty items will not incur return postage charges.
3. How to Return an Item
- Email info@futurehistory.co to request a Return Number.
- Provide your name, order number, and reason for return.
- Once approved, send your item along with the Return Number and your tax invoice to the address below.
Return Address:
Future History – Online Returns
40/42 Mcarthurs Road
Altona North VIC 3025
Return postage for change-of-mind returns is the customer’s responsibility.
We recommend using tracked shipping. Future History is not responsible for lost return parcels.
Once your return is received and checked, we will email you to confirm your store credit or faulty-item resolution.
4. Proof of Purchase
All returns, store credits, and faulty-item claims require proof of purchase, such as:
- order confirmation
- tax invoice
International Returns Policy
1. Change of Mind Returns (International Orders)
If you change your mind about your purchase, you may return your item for a store credit within 14 days of the order date.
To be eligible, items must be:
- unworn, unused and unwashed
- in original condition
- with all tags attached
- in original packaging (if applicable)
International change-of-mind returns are not eligible for a refund.
Store credits are issued for the full product value once we receive and approve the return.
Sale or discounted items can be returned for store credit only.
Items returned outside the 14-day window, or items that appear worn, used, damaged, altered, washed, or missing tags will not be accepted.
2. Faulty Items (Refunds Available)
If your international order arrives faulty, defective, or not as described, you are entitled to a refund, repair, or replacement under Australian Consumer Law.
To initiate a faulty item claim, email us at info@futurehistory.co with:
- your name
- order number
- a description of the fault
- photos (if possible)
Once assessed and approved, we will arrange a refund, replacement, or repair based on your preference.
Faulty items will not incur return postage charges.
3. How to Return an Item
- Email [your email] to request a Return Number.
- Provide your name, order number, and reason for return.
- Once approved, send your item along with the Return Number and your tax invoice to the address below.
Return Address:
Future History – Online Returns
40/42 Mcarthurs Road
Altona North VIC 3025
Return postage for international change-of-mind returns is the responsibility of the customer.
We strongly recommend tracked and insured shipping, as Future History is not responsible for lost return parcels.
Once we receive your return, we’ll contact you to confirm your store credit or faulty-item resolution.
4.Customs Duties and Taxes
International customers are responsible for any import duties, customs fees, taxes, or charges applied by their local customs authority.
These fees are not refundable under any circumstances.
Returned items marked “Return to Sender” due to unpaid customs fees will be treated as a standard return, and store credit will be issued once received and approved.
5. Proof of Purchase
All returns, store credits, and faulty-item claims require proof of purchase, such as:
- order confirmation
- tax invoice